Join E-Safe Partners - We are Pittsburgh’s Fastest Growing MSP!

At E-Safe Partners, we’re not your traditional corporate IT company buried in red tape and endless meetings. We are a fast-moving, customer-first Managed Services Provider helping businesses across Western Pennsylvania stay secure, productive, and ahead of today’s technology challenges. 

We’re looking for a Managed Services Technician who is ready to roll up their sleeves, jump in, and do what it takes for our clients and team. If you enjoy variety, solving problems, learning new technologies, and working in an environment where no two days are the same, this could be the opportunity for YOU! 

Position Duties/Description

• Day-to-day support activities including ticket creation and resolution
• Troubleshooting issues from inception to resolution, escalating tickets as needed, all while maintaining best practices throughout
• Maintain an in-depth knowledge and understanding of E-Safe Partners technologies, hosted applications, and services
• Must be able to manage multiple tickets at one time
• Assist in developing documentation, knowledgebase and best practice guides
• Communicate highly technical information to both technical and non-technical users
• Go onsite as needed for advanced troubleshooting and break/fix, building trust and maintaining strong client relationships
• Provide assistance to the project team by completing assigned tasks and supporting onsite resources and participating in the onsite portion of a project as needed
• Provide On-Call after hours support on a rotating schedule with other resources***

Preferred Experience 

• RMM Platforms: N-able (preferred), Datto, Kaseya, ConnectWise or similar technologies
• Cybersecurity Experience with MSSP Platforms such as: Sophos, Barracuda, SentinelOne, Petra, Cyberfox or similar ITDR, EDR/MDR/XDR, Phishing Tools type products
• Networking: Check Point, Sophos, Cisco, Ubiquiti, Fortinet or similar technologies
• Backup: Datto, Cove, Axcient, ConnectWise or similar technologies
• Strong troubleshooting and customer service skills
• Previous Help Desk Experience Is Required

Work Environment & Schedule 

• Primary hours are 8:00 AM – 5:00 PM EST 
• Occasional after-hours support or project work may be required 
• Hybrid environment with approximately 3 days in office 
• Remote / Work From Home flexibility may be available 
• Office conveniently located near Route 79 in the Pittsburgh area 
• Up to 50% travel to client sites may be required 
• Most travel is within 1–1.5 hours of headquarters 

Why Join E-Safe Partners? 

This is an opportunity to get in early with one of Pittsburgh’s most exciting and fastest-growing MSPs. We move fast, support each other, and genuinely care about our clients and team. 

There is a real career path here to grow and move forward in your career as the company continues to expand. We are a growing company and we will be promoting from within.

This position reports directly to the COO of E-Safe Partners. 

How to Apply 

Apply directly on our Website Careers at ESafe Partners | IT Jobs in Pittsburgh, PA  on Linkedin or please send your resume and cover letter to: HR@EsafePartners.com

Please include your salary requirements and expected salary range with your application.

Requirements added by the job poster

• 1+ years of experience in Information Technology